68313 County Road 23
New Paris, IN 45663
INdigital, Fort Wayne, IN — Senior Systems Engineer
May 2011 - PRESENT
New Paris Telephone, New Paris, IN — Network Support
May 2006 - May 2011
Administration System for 911 Call Routing System
Created administrative systems and interface for 911 call routing product for Motorola, Frontier Communications, and other communication providers.
Web Application for Indiana 911 Call Management
Developed web application to manage emergency call delivery for the state of Indiana.
implemented and migrated existing infrastructure to virtualization to maximize hardware ROI.
Training support staff to offer more efficient solutions to customers which reduced escalation needs, and cut resolution time.
Automation introduced and implemented Rex and Ansible to cut product/service roll out to customers to 1/10th of the time.
Monitoring/Backup developed and deployed monitoring and backup solution for multi-state 911 network, saving customers over 400k per year.
Research and Testing of tools and products to support expanding services and customer base.
PHP,SQL,Python,Perl,Shell, Lua languages
MySQL,PostgreSQL,SQLite, Redis databases