Karl Harris

68313 County Road 23

New Paris, IN 45663

(574) 971-0936

karl@theharrisclan.net

EXPERIENCE

INdigital, Fort Wayne, IN — Senior Systems Engineer

May 2011 - PRESENT

  • Created automation which has been used to deploy 31 data centers in 8 states.
  • Responsible for server high availability to route emergency 911 calls.  
  • Develop tools to monitor and manage new products on over 2k Linux servers.
  • Manage multiple MySQL and PostgreSQL databases.
  • Consolidated multiple isolated ticketing systems used by by sales, technical support, and developers into a new ticketing systems (OTRS) to foster easier information sharing.
  • Quality Assurance review on new products before deployment to production.
  • Deployed and manage Bacula backup system over all data centers.
  • Manage all server and network monitoring systems with their alarming and notification.
  • Setup RackTables and trained staff for documenting all server, network, cabling, and ip address objects.

New Paris Telephone, New Paris, IN — Network Support

May 2006 - May 2011

  • Created backup solution for Fiber customers (including numerous doctor offices and medical facilities) based on BackupPC backup application using a custom built Storage Array  for secure offsite storage.
  • Setup new company Ticketing system and migrated over 4,000 customer records to new system and trained staff on use.
  • Created company IVR (interactive voice response) system using Asterisk servers
  • Linux Server maintenance and troubleshooting
  • Network and Internet Support for customers

PROJECTS

Administration System for 911 Call Routing System

Created administrative systems and interface for 911 call routing product for Motorola, Frontier Communications, and other communication providers.

Web Application for Indiana 911 Call Management

Developed web application to manage emergency call delivery for the state of Indiana.

ACCOMPLISHMENTS

VMware Hypervisors 

implemented and migrated existing infrastructure to virtualization to maximize hardware ROI.

Training  support staff to offer more efficient solutions to customers which reduced escalation needs, and cut resolution time.

Automation introduced and implemented Rex and Ansible to cut product/service roll out to customers to 1/10th of the time.

Monitoring/Backup developed and deployed monitoring and backup solution for multi-state 911 network, saving customers over 400k per year.

Research and Testing of tools and products to support expanding services and customer base.

SKILLS

PHP,SQL,Python,Perl,Shell, Lua languages

MySQL,PostgreSQL,SQLite, Redis databases

  • Apache,Nginx web servers
  • SIP/Jabber - voip communications
  • TCP/IP Networking
  • Windows, OSX, Linux desktops